Refund policy

EXCHANGE & RETURN POLICY 

1. No Refund Policy 

  • All sales are final. 

  • Babhru does not offer refunds on any product once purchased. 

  • Customers acknowledge and agree that orders cannot be cancelled, refunded, or converted into store credit once confirmed unless expressly approved by Babhru. 

 

2. Exchange Eligibility 

Exchange requests will only be considered for size-related concerns and are subject to the following conditions: 

  • The product must be unused, unworn, unwashed, unaltered, and free from stains, perfume, makeup, damage, or any signs of use. 

  • All original tags, labels, packaging, and accessories must remain intact and attached. 

  • The product must be returned in the same condition in which it was originally delivered. 

  • The product must successfully pass Babhru's quality inspection upon receipt. 

Babhru reserves the sole and absolute right to approve or reject any exchange request after inspection. 

Any product failing quality inspection shall be returned to the customer and shall not qualify for exchange. 

 

3. One-Time Exchange Only 

  • A product may be exchanged only once. 

  • Products exchanged previously shall not be eligible for any further exchange under any circumstances. 

  • No exceptions shall be made. 

 

4. Non-Exchangeable Products 

The following items are strictly non-returnable, non-refundable, and non-exchangeable: 

  • Customized products 

  • Personalized products 

  • Sale items 

  • Promotional items 

  • Discounted items 

  • International orders 

  • Products purchased using special promotional codes unless explicitly stated otherwise 

No exceptions shall be made. 

 

5. Exchange Request Procedure 

Customers must submit an exchange request within 3 calendar days from the date of delivery by contacting @babhru_india via Instagram DM and providing: 

  • Order Number 

  • Order Confirmation Email or Receipt 

  • Clear images of the product 

  • Reason for exchange 

Requests submitted after the 3-day period shall not be entertained. 

 

6. Return Shipping for Exchanges 

  • Customers are responsible for arranging the return shipment and bearing all associated shipping costs unless otherwise communicated by Babhru. 

  • Customers must share return shipment tracking details immediately after dispatch. 

  • Exchange products will only be shipped once the returned item has been received and approved following inspection. 

  • Babhru shall not be liable for delays, loss, or damage occurring during return transit. 

 

TAX POLICY 

  • All prices displayed on the website are inclusive of applicable taxes, including GST, unless stated otherwise. 

 

SALE & DISCOUNTED ITEMS 

  • All products purchased during sale periods, promotional campaigns, special offers, clearance events, or using discount codes are strictly non-returnable, non-refundable, and non-exchangeable. 

  • No exceptions shall be made.