Shipping policy

Upon successful placement of an order, customers will generally receive an automated order confirmation email containing their order details and estimated delivery timeline. 

While every effort is made to ensure successful delivery of order confirmation emails, technical issues, spam filters, incorrect email addresses, server disruptions, or other factors beyond our control may occasionally prevent such emails from being delivered. 

Failure to receive an order confirmation email does not invalidate a successfully placed order. 

Customers are solely responsible for ensuring that the email address and contact details provided at checkout are accurate and active. 

If a customer does not receive an order confirmation email within a reasonable period after placing an order, it is the customer's responsibility to contact the Babhru Team via Instagram DM at @babhru_india for order verification. 

Babhru shall not be responsible for delays, misunderstandings, or missed communications resulting from incorrect contact information provided by the customer. 

Customers requiring expedited processing or delivery must contact @babhru_india via Instagram DM before placing an order. 

Priority fulfilment is subject to product availability, production schedules, workforce capacity, logistics feasibility, and other operational considerations. 

Submission of a priority request does not constitute acceptance of such request. 

Customers must obtain written confirmation from the Babhru Team regarding the acceptance of a priority order request before completing their purchase. 

Any request to prioritize an order after the order has been successfully placed will not be entertained under any circumstances. 

Orders placed without prior approval for priority processing shall automatically be processed according to the standard production, dispatch, and delivery timelines stated in this policy. 

Customers acknowledge and agree that standard processing timelines cannot be modified retroactively after an order has been placed. 

Babhru reserves the sole and absolute right to accept, reject, or withdraw any priority order request at its discretion without providing a reason. 

All orders are made to order and generally require 12-14 business days (Monday to Friday) for processing and dispatch unless otherwise communicated. 

The stated timeline refers solely to production and dispatch and should not be interpreted as the final delivery timeline. 

Once an order has been dispatched, the shipment comes under the custody and operation of our logistics partners. 

Actual delivery timelines may vary based on destination, courier network availability, remote area accessibility, weather conditions, government restrictions, customs procedures, public holidays, operational disruptions, and other circumstances beyond Babhru's control. 

Customers acknowledge and agree that delivery timelines provided after dispatch are estimates only and are not guaranteed. 

Customers are solely responsible for tracking their shipment using the tracking details provided after dispatch. 

Babhru shall not be liable for delays occurring after a shipment has been handed over to the courier partner. 

Babhru does not provide routine, periodic, or day-to-day updates regarding order status. 

Customers will only be contacted if the estimated dispatch timeline is expected to significantly exceed the standard processing timeline communicated at the time of purchase. 

Orders containing multiple products may be processed, manufactured, or completed at different stages. 

Babhru reserves the right, at its sole discretion, to dispatch available products separately without prior approval from the customer. 

Partial shipments shall not constitute incomplete fulfilment of the order and shall not be considered grounds for cancellation, refund, chargeback, or dispute. 

If any item within a multi-product order is expected to be delayed, Babhru may, at its discretion, notify the customer regarding the revised timeline for the affected item. 

Customers acknowledge and agree that product availability and manufacturing timelines may vary between items within the same order. 

Babhru shall not be held liable for any inconvenience resulting from split shipments or revised timelines for individual products within a single order. 

Once an order has been dispatched, delivery is managed by third-party courier partners. 

Babhru shall not be held liable for delays, losses, damages, or disruptions caused by courier companies, postal authorities, customs agencies, natural events, strikes, government restrictions, or circumstances beyond our reasonable control. 

However, Babhru will make reasonable efforts to assist customers in coordinating with the courier partner to track and locate shipments where possible. 

Tracking details will be shared via the customer's registered email address and/or mobile number once the order has been dispatched. 

Customers are solely responsible for tracking their shipment and ensuring successful receipt of the package. 

Failure to track shipment progress shall not constitute grounds for cancellation, refund, replacement, or compensation. 

Customized and personalized products require additional production time and shall not be subject to standard dispatch timelines. 

Customers intending to place a customized order must contact @babhru_india via Instagram DM before placing an order for consultation regarding customization possibilities, production timelines, pricing, sizing requirements, and other relevant specifications. 

Customers are responsible for providing complete and accurate customization instructions before order confirmation. 

Once a customized order has been confirmed for production, no modifications, cancellations, returns, refunds, or exchanges shall be permitted unless expressly approved by Babhru. 

Estimated timelines shared for customized products are indicative only and may vary depending on design complexity, material availability, artisan schedules, and production requirements. 

Customers acknowledge and agree that customized products are created specifically for them and therefore are strictly non-returnable, non-refundable, and non-exchangeable. 

Reviewing product descriptions, specifications, and details before making a purchase. 

Reviewing all product measurements and size charts before placing an order. 

Following all care, handling, and wash instructions provided for the product. 

Ensuring that the selected size, fit, and product specifications meet their requirements. 

Incorrect size selection by the customer. 

Failure to review measurements, sizing guides, product descriptions, or care instructions before purchase. 

Damage resulting from improper handling, storage, washing, ironing, or general misuse of the product. 

Customers acknowledge that actual product colours may vary slightly from those displayed online due to photographic lighting, screen resolution, monitor calibration, mobile device settings, and individual display differences. 

Such variations are natural and unavoidable in online retail. 

Minor colour variations shall not be considered defects, damages, incorrect products, manufacturing faults, or grounds for exchange, return, refund, cancellation, chargeback, or dispute. 

By placing an order, customers acknowledge and accept the possibility of such variations. 

Verify whether the package was received by a family member, neighbour, colleague, receptionist, security personnel, or any authorized recipient. 

Check all possible delivery locations including entrances, reception areas, mailrooms, and parcel collection points. 

Allow additional time until the end of the delivery day as packages may occasionally be marked as delivered before final handover. 

If the package remains untraceable, the customer must notify Babhru within 72 hours of the delivery confirmation date. 

Failure to report the issue within 72 hours shall constitute acceptance of delivery. 

After the expiry of the 72-hour reporting period, Babhru shall not be liable for investigation, replacement, refund, compensation, or any claim relating to the shipment.